Effective Date: August 1, 2026
Last Updated: August 1, 2026
Thank you for shopping with somahj.com. Customer satisfaction is our top priority, and we strive to deliver premium mahjong products with transparent after-sales support. Please read the complete return and refund terms below to understand your rights and obligations when placing orders with us.
1. Return Eligibility & Exclusions
You may submit a return request within 15 calendar days from the date of purchase. To qualify for return approval, all the following criteria must be fully satisfied:
- The item remains unused, unmarked, undamaged and in the exact original condition upon delivery;
- All original retail packaging, accessories, tags and inserts must be intact and enclosed with the returned goods;
- Valid purchase proof (order number or purchase receipt) must be provided for verification.
Non-Refundable Items (No Returns Accepted)
- Customized & personalized mahjong sets, tiles and accessories (refunds only applicable if manufacturing defects exist);
- NMJL Official Rules Cards and all other printed mahjong rule guides;
- Digital & physical gift cards;
- Merchandise clearly marked “Final Sale” on product pages or during checkout.
2. Return Shipping Terms
Customers shall bear all outbound return shipping fees
- You are required to select a shipping service with full tracking capability for all returned parcels;
- Standard return delivery charges are non-reimbursable under voluntary customer-initiated returns.
3. Refund Processing Timeline & Rules
Once your returned package is received, inspected and approved by our after-sales team:
- Full or partial refunds will be processed to your original payment account within 5–10 business days;
- Original order shipping fees are non-refundable for standard voluntary returns;
- We will cover initial delivery costs only if the return arises from our shipping, packing or manufacturing fault.
4. Damaged & Defective Merchandise Claims
If your goods arrive broken, flawed, incomplete or inconsistent with product descriptions:
- Contact our customer service team within 5 calendar days after delivery;
- Attach clear photos showing the defective item, original packaging and your order number in the message;
- We will provide two resolution options: full monetary refund or complimentary item replacement, at your discretion.
5. Exchange Policy
Exchanges are exclusively offered for factory-defective or transit-damaged products. Size/style exchanges for personal preference are not supported.
To apply for an exchange, reach out to our support team directly via the contact information listed below before sending items back.
6. Customer Service Contact Information
Email: [email protected]
Phone: +86 19106791793