Contact
After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at: [email protected]
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
Device information
- Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site architecture and performance.
- Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
- Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
Order information
- Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- Source of collection: collected directly from you during checkout.
- Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
Customer support information
- Purpose of collection: to provide customer support and resolve any issues you might encounter.
- Source of collection: collected from you when you submit a request.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
- We may share data with backend processing systems to complete transactions and synchronize order status.
- We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioural Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:
- We use analytics tools (such as Google Analytics) to help us understand how our customers use the Site.
- We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners.
Using Personal Information
We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.
Your Rights
If you are a resident of the European Economic Area (EEA) or protected under applicable privacy laws, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.
Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, and advertising cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences. You can control and manage cookies in your browser settings, but please note that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. The updated version will be posted directly on this page.